Our videos and podcasts on Lexcel, GDPR, information security and other key topics

 

 

Podcast+ videos provide Insight for Best Practice in bitesize chunks

These videos are free to watch and intended to provide helpful information and supportive food-for-thought on current concerns and issues.

These can be used for your own information or to share with colleagues or in training sessions.

Deliberately 'short and sweet' so that they are convenient to watch, we publish at least 2 Podcast+ videos per month.

Just click on an image to watch the video; the video automatically opens in your web browser on the YouTube platform.

Financial stability; Part 2 'Opportunities on the horizon'

 

Supporting the management of challenges in achieving financial stability in the post-COVID business environment, we're pleased to bring you our next Podcast+ which includes information, examples and top tips, on:

  • Regulatory aspects
  • Complaints in respect of costs
  • 'Easy wins' to save money
  • Obtaining better terms from lenders
  • Effective financial leadership

Intended for: Legal practices

Duration: 14 minutes

Click here or on the image to watch the Podcast+

Financial stability; Part 1 'Financial stability in challenging conditions'

 

Supporting the management of challenges in achieving financial stability in the post-COVID business environment, we're pleased to bring you our next Podcast+ which includes information, examples and top tips, on:

  • Regulatory aspects
  • Complaints in respect of costs
  • 'Easy wins' to save money
  • Obtaining better terms from lenders
  • Effective financial leadership

Intended for: Legal practices

Duration: 17 minutes

Click here or on the image to watch the Podcast+

Remote working; client care

Continuing with the theme of managing the challenges of operations in the post-COVID remote working environment, we're pleased to bring you our next Podcast+. This instalment focuses on client care, including:

  • Regulatory aspects
  • Managing complaints
  • Keeping clients informed and managing expectations
  • Marketing and promotional activity
  • 'Meeting' with clients
  • Links to remote working policies
  • A host of 'Top Tips' that legal practices can consider

Intended for: Legal practices

Duration: 14 minutes

Click here or on the image to watch the Podcast+

Remote working; supervision and file reviews

Following on from our Podcast+ on remote working policies, the 'breakout' session highlights points for consideration to support legal practices in their conduct of file reviews and supervision in remote working situations, including:

  • Regulatory aspects
  • Opportunities (not just risks)
  • Practical steps to manage remote supervision
  • Links to remote working polices A host of 'Top Tips' that legal practices can consider

Intended for: Legal practices

Duration: 15 minutes

Click here or on the image to watch the Podcast+

Remote Working Policies; where to start

As remote/home working is emerging as a 'new norm' for many in the legal sector, we revisit home/remote working and provide top tips for consideration in your Remote Working Policy. We touch upon aspects including:

  • The reality of homeworking; operationally as well as the regularity aspects
  • Challenges with managing people, including motivation, information and communication
  • Maintaining supervision and file reviews Safeguarding confidentiality
  • Dovetailing your office procedures (for all of the above) with a Remote Working Policy

Intended for: Legal practices

Duration: 15 minutes

Click here or on the image to watch the Podcast+

Post-lockdown strategies for law forms: Preparing for re-growth

We highlight points for consideration to support legal practices in their strategic planning for the coming months, including:

  • Regular reviews of strategic plans
  • Determining staffing requirements
  • Making decisions about the types of work the practice will conduct
  • Timed steps/review points in the coming months

Intended for: Legal practices

Duration: 16 minutes

Click here or on the image to watch the Podcast+

There's a supporting checklist for this video. See it on our Free Downloads page or simply click here to download it, now.

 

Essentials for video conferencing

Easy-to-do ‘essentials’ to make video conferencing more efficient and safer, including:

Practical considerations for video conferencing

  • Make sure you know who’s watching you
  • Appearances matter
  • Using the second most important button on a conference call
  • Managing efficient calls with groups of people

Protecting sensitive information

  • Recording calls and video conferences
  • Using ‘free’ applications and platforms
  • Being certain about data protection responsibilities
  • Showing your insurer that you are trying to do the right thing

Intended for: All sectors and industries

Duration: 18 minutes

Click here or on the image to watch the Podcast+

Essentials for home working

We walk you through a snapshot checklist of common-sense, easy fixes to support homeworking, including:

  • Besides computers; what other resources to be concerned about
  • Using USB memory sticks and other devices
  • Staff using their own devices
  • Sharing home WiFi with other people
  • Using Zoom, Skype, DropBox, WhatsApp (and others)
  • Managing the (huge) risk caused by email
  • Who is responsible for information security and data protection
  • Rules for staff to follow
  • Evidence to your insurers and regulators

Intended for: All sectors and industries

Duration: 23 minutes

Click here or on the image to watch the Podcast+

Coping strategies for law firms during the COVID-19 pandemic (Part 1)

A two-part Podcast+ where the Managing Partner of a multidisciplinary firm sets out as to how they have sustained business operations during one of the most challenging periods in living memory. Part 1 includes:

Business Management

  • Day-to-day management and administration
  • Business continuity
  • Dealing with the LAA and regulators

Protecting information

    • Information Security in a remote working environment
    • Data protection
    • Confidentiality

Intended for: All legal practices and Lexcel accredited organisations

Duration: 24 minutes

Click here or on the image to watch the Podcast+

Coping strategies for law firms during the COVID-19 pandemic (Part 2)

The second in a two-part Podcast+ where the Managing Partner of a multidisciplinary firm sets out as to how they have sustained business operations during one of the most challenging periods in living memory. Part 2 includes:

Staff

  • Supervision of staff
  • Keeping staff involved and motivated

Clients

  • Client care
  • Client retention
  • Progression of matters
  • Winning new business

Intended for: All legal practices and Lexcel accredited organisations

Duration: 23 minutes

Click here or on the image to watch the Podcast+

Podcast+  especially for Lexcel legal practices and legal departments

Preparing for a Lexcel assessment during the COVID-19 emergency

In a nutshell; information and key points to help you prepare for a Lexcel assessment during the COVID-19 pandemic, including:

  • What to expect from Lexcel assessments at this time
  • Flexibility in scoping (numbers of staff interviewed)
  • Use of remote interviewing/conferencing applications
  • Flexibility in assessor perusal of matter files
  • Preparation of central documents for the assessor to peruse
  • Other information/aspects that the assessor might wish to review
  • Dealing with corrective action
  • Option to postpone the assessment
  • What will happen if the assessor becomes unavailable

Intended for: Lexcel accredited organisations

Duration: 22 minutes

Click here or on the image to watch the Podcast+

Proof that Lexcel is good for legal businesses

We speak with the Managing Partner of a Lexcel accredited law firm to obtain first-hand, 'real world' evidence as to why Lexcel is good for legal businesses. We cover topics including:

  • The outputs or benefits of retaining Lexcel accreditation.
  • What do staff (and Partners) have to say about Lexcel?
  • Investing time in sustaining Lexcel accreditation.
  • Retaining Lexcel or CQS, or both.
  • Lexcel supporting legal practices during the COVID-19 emergency.
  • Looking ahead, with Lexcel in support.

Intended for: Organisations thinking about going for Lexcel accreditation

Duration: 29 minutes

Click here or on the image to watch the Podcast+

More Podcast+ videos coming soon...