Clair Daniel

Session 1c: Handling complaints, with the LeO

Clair is a Senior Ombudsman with over 10 years' experience at LeO. Recently, Clair has worked in a senior ombudsman complaints handling and insight role, where Clair plays a key role to support the delivery of LeO's impact within the sector.

Key aspects of her role as a Senior Ombudsman include writing high complexity decisions, playing a lead role in LeO’s Early Resolution Team, being the technical lead for immigration, and being a vulnerable customer champion. Clair has significant experience and expertise in complaints and regulation across a number of sectors, including water and education. Including leading on the introduction of competition for large users in the water sector, being senior stakeholder lead for regulatory price setting, and undertaking high value competition act investigations.