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By chance, I was contacted yesterday with a query about the use of apps (like WhatsApp) and ‘basic’ text messaging as a form of general communication between clients and service providers. I had intended to produce an article on this very subject in any case, but yesterdays’ enquiry accelerated the process!

I’m frequently asked by organisations about the appropriate person to appoint as the individual responsible for data protection. By the time they ask me this question, many have already appointed a senior person in their organisation, usually under the banner of Data Protection Officer.

Now that we have crossed over into the new regulation for the protection of data, there are troublingly clear indications that preparations have not been as rounded as they need to be.